Customer Testimonials in Rancho Cucamonga CA
Purchased a 2024 Maverick. Joey Ramirez and Joyce Thompson were very helpful during the process. Transaction went smoothly, just waiting for a callback regarding the bedliner.
I'm very pleased with the overall service of the dealership. Everyone is curtious, polite and helpful, they worked to get me out quickly in the purchase of my car.
Salespersons are professional and knowledgeable. The inventory is big enough. And Customers feel welcomed here.
Great service and they treated me like family. I really felt like they had my best interest at heart.
Joseph Pena, Adriana Ledesma & Mike Chaney were all extremely helpful with the purchase of my daughter’s car. Process was easily and didn’t feel any pressure to purchase anything that we were not interested in. Extremely happy with the Kia Sorrento and the sales delivery process. Thank you !
I like the fact that the employees get paid an hourly rate and not based solely on commission
I was helped by Joyce & Vinnie with my F-150 purchase. They went above and beyond to answer all my questions and find me the perfect truck. It was no pressure sale too, which is great. They made the process of buying my truck very easy (I was worried it would be hard). But with their help it was a breeze! I will come back to them for any future trucks I need to purchase.
very smooth the entire buying process. Kind, friendly efficient staff. Great experience. would defiantly recommend
Thank you for your great service. The Staff were very patient and friendly and honest. The entire purchase process was handled professionally.
I just bought a Used Edge from Malcom and Vinny. Then Tony delivered it to my house because we ran out of time. They were very helpful and did a great job at making me feel comfortable with such a big purchase. They took the time to show me multiple vehicles and really wanted me to be completely satisfied with the Edge. Great job everyone!
Friendly, honest. Didn’t push or insist to get extra coverage that I didn’t want
Thank you for your great service. The Staff were very patient and helpful in making everything work out like it should. I have been with Ford for many years, and I'm completely satisfied with the service. Thank you again for all your help.
Great service. Easy purchase. And a a nice selection of used cars to choose from.
The entire purchase process was handled professionally. They are a first class dealership from top to bottom. Very polite and courteous people throughout the course of the transaction
EXPERIENCE WAS GREAT! THE SALES STAFF AND MAINTENANCE TEAM IS AWESOME. I AM A RETURNING CUSTOMER AND WILL CONTINUE TO BE ONE.
Excellent customer service from the moment we walked in! Tania, Mike and Joseph were so helpful and kind. They explained our purchase how everything will work with our financing and were helpful after we left with our car when the questions came to us! Our communication was easy and I can’t recommend them enough. Citrus Kia you are lucky to have these members on your team! They truly care about customers and represent themselves to the highest level! Completely happy 🙂
The staff who work with me, he was professional, he explained to me all the questions that I had, the service was faster, the dealer looks clean and I really satisfied with the Toyota Camry. If in the future I can recommend this dealer for one of my friends for sure I will.
The salesman, Joey was knowledgeable about the different products and the add on services the dealership offered.
Great experience, everything went very smoothly from pre-order to purchase. I was treated extremely well and would definitely recommend them.
I want to thank Alex and Anthony for making my purchase of a Ford Edge SEL such an effortless experience. You made it as easy as we can make it. My family thanks you. I would recommend Citrus Ford to anyone looking to get a new car.
Coming to Citrus was such a great experience. Joey and Dylan helped me out with my new 2023 Ford Bronco Sport. It was exactly what I was looking for, and they made everything about the experience pleasant. They both worked hard to get me an amazing deal!
Extremely knowledgeable and friendly. They advised me perfectly for my needs with a smaller suv.
Repeat customer of Citrus Ford. Couldn't be happier w/ their communication, service, and flexibility. Ordered my first truck from Buck and his sales team 8 yrs ago. Loved it. Round 2 - Ready for more space with baby and he was able to get me a great trade-in value (KBB value) and set up the new truck (Aka push present to myself. Jk) Nice thing was we did all the negotiating via phone and email so we saved a bunch of time. They also delivered my new truck to my house and drove the trade-in back to dealership. I think it ...
Vinnie was amazing and is a great asset to the company. Excellent customer service. On day two we spent 4 hrs for nothing to get resolved because the individual helping us that day (not Vinnie) misunderstood how we need the contract to be detailed in regards to who should be on the title and contract. I caught an error and canceled that initial contract. Had to go and spent a 3rd day to finalize the final contract, which should have not been necessary. I would go back for other purchases only of Vinnie Lora is the one helping us.
Marina Reza the service advisor did a excellent job with my wife's Edge. She was very respectful of my time and was able to get me into a car for the time of my service. Thanks Marina!
Malcom and Mike are the best! They are Very helpful and accomodating. My entire car buying experience was wonderful.
Excellent service from all the staff I'm very sure I will let family and friends know about this dealer
I had a smooth, transparent, attentive process when ordering and getting my mustang at Citrus Ford. Margaret helped me out and she was very helpful throughout the whole process.
I would say that Eric the service advisor is the best employee that Citrus has. Helpful, respectful, patient 5 stars for him. 3 stars for the dealership since it takes over a week to get a response and no one ever answers the phone. Horrible since they have an answering service which boggles my mind.
Quick And Fast Service. No Time Really Needed To Get In To Handle Your Business.
Citrus Motors team was attentive to all my needs and no pressure to work with during my hectic travel schedule.
Outstanding Service. Fast And Quick. Vinnie And Bryon Did A Outstanding Job Helping Me Dale With The Purchase And Getting Me Out Of My Old Vehicle. Thank You Again Vinnie And Bryon. Outstanding / Five Stars To You Guys. Love The Escape. Thank You Again Also David Rodriguez In Citrus Motors Ford Service For Everything Also.
We had a great experience with Citrus Ford. The sales staff were pleasant and very helpful. We were very satisfied with their customer service.
Dread dealership interactions, but Cesar was absolutely amazing! No pressure at all. He made the whole process absolutely painless and stress free! I dealt with Luis to sign my paperwork and go over features of my new (used) vehicle and even the finance lady rocked it for us!! Thanks so much to Cesar, Luis and Gabby for an incredible experience! I love my car! I will be back when I need a new one!
No pressure sales friendly knowledgeable returned calls and messages quickly and timely manner only had to go to dealership once and done
Joey was awesome. Honest and caring making the purchase quick and enjoyable. Will definitely go back for all needs
Went to look for the wife didn't see anything in the lot she liked went inside to show room and there sat her new car. Salesman said I can pull it out if you want to test drive it and the rest is history. Everyone at citrus motors is helpful. From Justin and Matt and Kenny Rodgers( we love the gambler but now at Kia across the lot) these guys will go the extra mile for you and treat you like family
Professional, courteous, tactful staff. Joey and his team were not pushy and understood my expectations from the beginning. Both the dealer and myself as the consumer won on this transaction. Well done Citrus Ford. Many thanks.
Honest and easy to deal with HUGE selection and an all around great dealership! Got my 2023 Bronco Black Diamond 4X in record time no mark ups (like every other dealer is doing). Anthony was a pleasure to work with. This is the place to go for your next car purchase, THE BEST!
After learning from my other dealership that my Bronco order would be canceled, I started looking online for one that was similar to the one I ordered. I found one at Citrus Ford so I drove down there same day and spoke with Dylan. He was very nice and directed me to Margaret who helped me figure out how to get the 2500 rebate from Ford for my cancelled Bronco order. When I came back to the dealer Dylan, Vinnie, and Margaret all contributed to making my car buying experience as smooth as possible. Thank you all for getting me into ...
I saw an suv that I liked for my mom, message the dealer and Margaret helped me and she is an amazing person, she helped me in answering all my questions we made the deal and she prepared the suv with a big red bow for my mom. I give her 5 stars on everything
Byron & Joey were very very helpful from the moment I called about the vehicle I was interested in. Through text and touching basis, thank you gentlemen for making this happen for me I’m so thrilled
For anyone who hates buying a car?? RUN to Citrus ford!! Hands down the best car buying experience in 50 years. No pressure selling and no mark ups on MSRP. They explained everything and yes it takes a few hours but worth the wait!! Tell your family and friends to go to Citrus. Finally a dealer who does it right!! Thanks Alec and Byron. Very kind and honest, qualities that are unfortunately hard to find. These guys deserve a raise at a very difficult time in car buying times!!!
Thank you to Alec and Byron in Sales who helped me order and purchase a 2022 new F150 Powerboost Lariat. process took about 3 months. Paid MSRP. matched my extended warranty offer. and made the experience friendly and professional. ask for them..
My wife and I just bought a new '22 Explorer from Citrus and had the pleasure of working with Margaret and Justin. The experience was great and Margaret went above and beyond, ensuring everything was perfect. She even went as far as watching our 19 month old daughter and running to get food for my pregnant wife. We loved their no pressure environment and streamlined process, including the financing, which was the smoothest of any car-buying experience we have ever had. Their selection is the best we found and their prices are fantastic. Margaret and Justin ensured we were comfortable and that ...
Easiest car buying experience again. I first inquired online about a car and Alec J had called to follow up and go over a few things. Citrus Ford definitely does not have those pushy car salesman, which is why my last three cars have been from them. When I arrived at the dealership I was met by Alec and Dylan J., both were very professional and the car was pulled up and ready for me to look at. After going over a few things Dylan showed me the features of the car. The entire process was very quick from the ...
Excellent job by Alex and Dylan! 25 years of partnership. Love the new Maverick. Showed me how to work the accessories
If I could give 10 stars for the service that Alex and Byron provided, I would! Their calm demeanors, honesty, transparency, and commitment to the values of Citrus Motors' "No Pressure Guarantee" truly made the experience smooth, fast, and simple. That's saying a whole lot, because we all know what the car buying experience can be like. This is going to be a long one, but bear with me. Let me just start by saying, I read, and write, a lot of reviews. When I read the reviews for Citrus Motors, I was skeptical... I've bought 3 used ...
Had the best experience here!! Had some bad experiences elsewhere and have these guys a try and I’m so glad! I called at 650 pm on a Sunday Kenny and Candace were amazing!! Not only did they stay late to help me but it was the fastest easiest most transparent car buying experience ever! They were so nice and helpful no games no pressure and they had great inventory! Thanks guys I really appreciate you!!!
I bought a 2015 Ford Edge Titanium with 88k miles. Clean no scratch runs like new. No haggling, no pressures and no gimmicks and no beating me up. Helped me even with the warranty I bought. I was in and out of the dealer in no time! Good price with my trade in! Thank you Cesar Strada and Alex! I plan to keep this car for two years and I’ll be back for another nice experience here with the same pro who helped me with my new toy. Five stars and a big high five. Thank you so much!
I just want to give a big shout out to Matt Parker ,Dean LeBlanc and Enrique Voles at Citrus Motors in Ontario. I appreciate you guys so much for going above and beyond for me. You guys are the best!!!!! Best customer service ever!!!!!
Very Friendly, kept us in the loop of what was happening. Made sure we were doing okay the whole time. My phone had died, so he helped me by finding me somewhere to charge. Very friendly, and even offered me a bow to put on the front for pictures. Definitely would recommend to others!
Thanks for everything love this dealership great customer service provided by Joseph ..he was so helpful has great customer service …made the process fast and easy! Was out of the dealership in less than one hour with my new car!
The dealership was very nice and clean. Margaret and Alec were fantastic as they worked with us to purchase a new Ranger. Their best qualities was their honesty, friendliness, and knowledge. Alec was able to answer all the questions we had and Margaret went above and beyond throughout the entire process to ensure our experience was fantastic.
Nice and clean, put together. Jesus approached us in a friendly matter. I love how he ask me what exactly what I was looking for and not tried to over sell me on a vehicle. He has excellent customer service and really addresses your needs. We also worked with Vinny and cant complain about him either. He worked with us and was extremely helpful on getting the deal that we needed in order to feel comfortable with our final deal. Would definitely recommend both to help you get your dream car and great deal.
Bought a car at citrus motors this week. It was a used 2018 Ford Edge and I must say it was a great experience. Jesus was so knowledgeable about the cars, helpful, and spent quality time telling me about all the cars I was interested in and helped me through the process beginning and end. If you’re interested in a car I recommend asking for Jesus, you won’t be sorry. The guy who did my finance name was joey and he explained every aspect of the financial break down and I did not feel pressure at all. If you ...
OMG the process was extremely easy. No high pressure sales people. My wife would have walked out immediately if she was not comfortable. Vinnie and Byron handled our transaction, answered all of our questions, were awesome and easy going. I can not thank them enough. I will recommend this place to all my friends. Great job Citrus Motors
I just purchased a 2021 Explorer Limited. I was treated beautiful and given a great deal by Vinnie and Byron. The good guys! Thank you George G.
Tyler Mann and Alex Estrada helped my Dad check a bucket list item today in the purchase of his 2020 Mustang GT. They were professional and very thorough and helpful throughout the process. Thank You!
After having a very disappointing experience at Sunrise Ford in Hollywood, we decided to call Citrus Motors and inquire on a Kia that we saw on the web. At the very moment that the phone was answered we knew it was going to be a great one. Billy and Byron were great, patient and most important truthful on every aspect. Explained and answered all our questions very thoroughly. We ended up getting a Ford Flex that I love and most important my kids love. Mike Barela was also very important on our purchase as he was able to get us ...
Worked with Kenny Rogers & Tyler Mann. Both were great! Kenny was awesome and very easy to talk with. He wasn't pushy which is a big deal for me with most care salesman who sound too pitchy. He went above our expectations and ended up finding us a truck on the lot (in the color I loved) that I hadn't seen in the system at first glance and that's what we ended up purchasing. He was also very informative on all our questions and overall fantastic! I would definitely recommend him to family and friends. Tyler helped ...
Tyler Mann and Alec Johnson worked with me to find a new Ford F150 that would meet my needs, and due to the lack of stock on the higher end models that would have the active seat massage option available, they pointed me to an almost new Platinum model they had taken back in on trade from a customer who discovered he needed a larger truck and purchased an F250 from Citrus. Tyler and Alec made the process so very simple, they threw me the keys and said go take it for a drive and when you return let me ...
Alex helped find exactly what I wanted and needed, was smooth working with him. Tyler helped as well explaining everything to me really well. Appreciate it.
Kenny Rogers took care of me. I have bought more than 4 cars and trucks there. Carlos and Jose were Awesome also. Appreciate you guys
Awesome Services. Hats off to Mr. Kenny Rogers as always.. got me what I wanted. He went above n Beyond as usual. Didn't expect nothing less of him.. Thanks Kenny! Love my new 2020 Ford Edge ST. Tyler was Great also.
I purchased a used car 1-3-21. Alec was very professional, and did a great job making the sale work for me financially. Alyssa was a pleasure too. Great overall experience!
Was searching around at different dealerships trying to find a car that I wanted and upon finding the car on Citrus Ford's website, I scheduled a test drive. Very shortly after scheduling the appointment I received a phone call from Alec verifying my appointment. Upon arriving at the dealership Alec was extremely friendly and helpful with any and every question that I had and helped me with the purchase of my new (to me) vehicle. Entirely helpful and no pressure was felt to buy the car
Had a great experience. Alec was very professional and knowledgeable. I had a lot of questions and every single one was answered. I felt very satisfied with the service I received From everyone. My sales associate was Alec and then Tyler showed us all the bells and whistles of our new Explorer. Tyler also told us that we could call him anytime with any questions we had.
I’ve been to citrus motors service for many years. Dean as service advisor has been great. Bought a used truck today. Kenny, Michael and especially Margaret were great. Margaret greeted us and brought the trucks we were interested in up to the front door. Test drive allowed us to feel local roads as well as highway speeds. Michael worked up good numbers and we took a day to decide between the two vehicles. Margaret greeted us on the second day and walked us through all of the paperwork. He ensured the truck was washed and the gas tank was ...
We looked at new and used cars. The sales guys were very knowledgeable, friendly and helpful. We still have to make a decision, but I am happy they didn't pressure us AT ALL! We will be back.
Johnathen and Kevin Block did an amazing job! Got me in and out of there quickly and also helped me out with the pricing of my vehicle! If your looking for a car definitely visit them.
From the first employee to attend us to the negotiation process and sealing the deal all employees were helpful ,respectful and knowledgeable great service First Class.
Miguel from Citrus Ontario made our shopping experience fun & easy. He took his time to go over even the smallest details but most importantly, we were treated with respect. Gracias Miguel!
I am very happy with my new Ford fusion and great service by Miguel and Kenny great sell person . Thanks again for your help and Hope both of you get income increase
I would recommend this dealership to anybody. Vinny was awesome. He was very friendly and knowledgeable. He helped us get a good deal on our new car. We are very happy with our new explorer. We were taken care of right away with courtesy and professionalism .
Jesse Guizar is no hassle salesperson. We purchased 2013 Ford truck returned to Jesse and Ron purchased 2017 Ford Escape.We will return to Jesse each time for new purchases. He is a great friendly and no pressure person. A BIG THANK YOU JESSE that's why we waited for you to refurn from LOA.
This two gentlemen Made it happened get the car l really wanted thank you very much. See you guys until my next purchase thank you Miguel
Had a very pleasant experience due to Dean Service Manager and Jason General Manager resolving a few minor issues. Very Professional and went the extra mile to solve these issues. I would recommend this dealership to everyone who has a Ford or Kia vehicle!!!!